Shipping

Order Processing
Please allow up to 1–3 business days for processing. Orders are not processed or dispatched on weekends or Victorian public holidays. Processing times are separate from shipping times.

During sale and promotional periods, processing times may be extended due to increased order volumes. Once dispatched, standard Australia Post delivery timeframes apply. Please click here for more information.

Product Availability
Product availability is not guaranteed at the time of purchase. If an item in your order becomes unavailable or experiences a delay, you will be notified promptly via email and given the option to choose an alternative item or receive a refund.
If you are needing something in a hurry, please feel free to contact us and we can check the availability of our stock for you and advise on processing and fulfilment times. 

Order Dispatch Once your order has been dispatched, a shipping confirmation will be emailed to you. If you have not received a shipping confirmation within 7 business days, please email us at shop@ecod.com.au. Please remember to include the order number to enable prompt follow up.

Orders are shipped from Melbourne, Victoria using Australia Post. All shipping times are a guideline and subject to change. You may experience longer delivery time in some circumstances. We’ll keep you up to date by sending you a tracking number so you can view the progress of your package. 

2-5 Business Days Victoria
3-7 Business Days Interstate (ACT, NSW, NT, QLD, SA, TAS & WA)

Delivery times to Western Australia, regional and remote destinations may take up to 7 business days.

Standard shipping is free for orders over AUD$100 and AUD$10 for orders under AUD$100. 

1-2 Business Days Victoria
1-3 Business Days Interstate (ACT, NSW, NT, QLD, SA, TAS & WA) 

Delivery times to Western Australia, regional and remote destinations may take up to 7 business days.

Express shipping within Australia can be selected at checkout for AUD$15

4-7 Business Days 

Standard shipping for orders to New Zealand is AUD$20.

2-5 business days 

Express shipping to New Zealand can be selected at checkout for AUD$35.

Click & Collect is a complimentary service and incurs no delivery fees or charges. Simply select the ECO D. boutique you wish to collect from at checkout. Your order will usually be available for collection from the selected ECO D. boutique within 2-5 business days.
After placing your order, an order confirmation will be emailed to you, followed by a separate email when your order is ready for collection. 

IMPORTANT: Please wait until you receive the second email confirming your order is ready for collection before heading to your selected boutique.
To collect your order, you will be required to show photo ID (such as a driver’s licence) and proof of purchase (such as your order confirmation or collection notification email). If you are unable to collect your order within 10 days, please email us at shop@ecod.com.au and we can arrange shipping at an additional cost.

Orders are sent with the requirement for ‘signature on delivery’. ECO D. does not take responsibility for lost or damaged items when delivery instructions have been changed to ‘authority to leave’ by the customer. We do not recommend altering your shipping instructions to 'authority to leave' under any circumstances. 

If there is an attempted delivery when you are not available to receive your order, it will be delivered to your local post office for collection. You can view the location of your parcel awaiting collection using your tracking number on the Australia Post website.
If you have any questions or need further assistance, please contact us.