Our returns policy differs for purchases made online and purchases made in our boutiques

Please refer to the RETURNS - ONLINE and RETURNS - BOUTIQUES sections below for full details.

Returns - Online

We offer exchanges or refunds on full price and sale (excluding ‘final sale’) items purchased online at shop.ecod.com.au. If you would like to return or exchange an item purchased online, you need to process a self-service return request via your order confirmation, or alternatively you can email your return request to shop@ecod.com.au. Items must be returned within fourteen (14) days of purchase. Items must be in their original condition with all labels and tags attached. Any items that have been worn, damaged, altered or washed will not be accepted. Exceptions for faulty items.

Self-Service Return Requests (exchanges or refunds)
You can process a return request via your order confirmation within fourteen (14) days of purchase.

1. Click “View your order” in your order confirmation email or visit account.ecod.com.au or to begin your self-service return request.
2. Login to your account by entering your email address and a six-digit verification code that is sent to your email address or phone number.
3. If your order is eligible, a “Return Request” button will be available for you to select and initiate the request. Please note, you can only submit return requests for orders that are fulfilled or partially fulfilled.
4. Select the items you wish to return the reason/s for the return. If you would like to exchange for another size, please specify the size you require in the comment box.

If your return request is accepted you will receive an email with a Return Authorisation Number (RAN) and return instructions.

Email Return Requests (exchanges or refunds)
You can email your return request to shop@ecod.com.au within fourteen (14) days of purchase. You will need to provide your name, order number, item/s you wish to return and the reason/s for the return. If you would like to exchange for another size, please specify the size you require in the email. Our team will assist you via email and if your return request is accepted, you will receive a Return Authorisation Number (RAN) and return instructions.

Exchanges
If you have requested an exchange, subject to inspection of the returned item and availability of the requested size, the new item will be sent to you. If the size you require is not available, we will provide you with the option to select an alternative item or receive a refund. No additional handling and delivery charges will apply if you choose to exchange for another size or an alternative item. Please allow fourteen (14) days from the day you post your package for a replacement to be received.

Refunds
If you have requested a refund, subject to inspection of the returned item, your refund will be processed using the original payment details. The original handling and delivery charges will not be refunded. Please allow fourteen (14) days from the day you post your package for your account to be credited with the refund.

Final Sale Items
Final sale items purchased online cannot be returned or exchanged. This applies to all products marked ‘Final Sale’ online. Exceptions for faulty items. Please contact us if you need assistance with sizing, fabrication or styling prior to purchasing online.

Faulty Items
You are entitled to a refund, repair or exchange if the merchandise you have purchased online is faulty. Items are deemed faulty if they are received damaged or become faulty within a reasonable period and this is at the discretion of ECO D. subject to inspection of the item. Please note, items that are damaged as a result of wear and tear are not considered faulty. If you have an item you believe is faulty, and you purchased it online, please email us at shop@ecod.com.au. You will need to provide your name, order number, item you wish to return and details of the fault to obtain a Return Authorisation Number (RAN) and return instructions. Our team will inspect the returned item and work with you to resolve as soon as possible.

Return Postage
Customers are responsible for arranging shipping and all postage costs to return items to us. We do not offer free online returns or prepaid shipping for online returns.

Online Return Drop Off to Boutiques
If it is convenient for you, you can drop your online return into one of our boutiques, however please ensure you have obtained a Return Authorisation Number (RAN) in advance. Please be aware that our boutique assistants are unable to process refunds on the spot for online orders. Our boutique assistants will internally transfer your items back to our online team for processing. You will receive an email once your return has been processed, usually by the end of the next business day.

Online Exchanges in Boutiques
Our boutique assistants can assist you to exchange an online order on the spot in store if you find something suitable of equal or greater value provided it’s within fourteen (14) days of purchase, you have your tax invoice as proof of purchase, and the items are in their original condition with all labels and tags attached. Please note that final sale items purchased online cannot be exchanged.

 

Returns - Boutiques

We offer exchanges or credit notes on full price items purchased in our boutiques. If you would like to return or exchange an item, you must visit the boutique in which you made the purchase within seven (7) days with your receipt as proof of purchase. Returns can only be processed at the boutique of purchase. Items must be in their original condition with all labels and tags attached. Any items that have been worn, damaged, altered or washed will not be accepted. Exceptions for faulty items. Credit notes are valid for 6 months.

Sale Items
Sale items purchased in our boutiques are all considered final sale and cannot be returned or exchanged. Exceptions for faulty items.

Faulty Items
You are entitled to a refund, repair, exchange, or credit note if the merchandise you have purchased in our boutiques is faulty. Items are deemed faulty if they are received damaged or become faulty within a reasonable period and this is at the discretion of ECO D. subject to inspection of the item. Please note, items that are damaged as a result of wear and tear are not considered faulty. If you have an item you believe is faulty, and you purchased it in one of our boutiques, please visit the boutique in which you made the purchase with your receipt as proof of purchase. Our team will inspect the item and work with you to resolve as soon as possible.