Returns & Exchanges


Please note; as outlined below, our online and in store return policies differ. If you have any questions please don't hesitate to send us a message. We will be sure to get back to you as soon as possible! x 


ONLINE STORE RETURNS POLICY 
If you would like to return or exchange an item purchased at shop.ecod.com.au, you must email us at shop@ecod.com.au within seven (7) days of receiving your order. You will need to provide your name, order number, item/s you wish to return and the reason for the return to obtain a Return Authorisation Number (RAN). All items must be returned within 14 days of purchase and must be returned in the original condition in which they were received with all labels and tags attached. 

Please allow two weeks from the day you return your package for a replacement to be received or your account to be credited with the refund.  

ONLINE EXCHANGES 
If you have an incorrect size and would like to exchange it for another size, please specify the size you require. Subject to inspection of the returned item and availability of the requested size, the new item will be sent to you. If the size you require is not available, we will provide you with the option to select an alternative item or receive a refund. No additional handling and delivery charges will apply if you choose another size or select an alternative item. 

ONLINE FAULTY ITEMS 
If you have a faulty item, please specify the fault. Goods are classified as faulty if they are received damaged or become faulty within a reasonable period and this is at the discretion of ECO D. to determine. Please note, items that are damaged as a result of wear and tear are not considered to be faulty. Subject to inspection of the returned item, we will provide you with the option for the item to be replaced, to select an alternative item or receive a refund. No additional handling and delivery charges will apply if you choose for the item to be replaced or select an alternative item. If you choose to receive a refund, the original handling and delivery charges will not be refunded. 

ONLINE FINAL SALE ITEMS  
Final Sale items cannot be returned, with exceptions for faulty merchandise. This applied to all Product online marked with ‘Final Sale’. Products marked with ‘Sale’ have the same returns policy as full priced merchandise. Returns must be sent by registered post. ECO D. is not responsible for return shipping costs or for the loss of items being returned to us. Please enclose your purchased item, original receipt and include your RAN where indicated (on receipt) and post to: ECO D. Online Shop Support 716 Glenferrie Rd Hawthorn VIC 3122 Please allow two weeks from the day you return your package for a replacement to be received or your account to be credited. This policy applies only to items purchased from ECO D. at shop.ecod.com.au. We have the right to deny a return if the item returned does not meet our policy requirements. Items returned without a RAN or outside the specified return period will not be accepted. Please note; exchanges may also be made at any ECO D. boutique within 14 days of purchase. The item/s nominated for exchange must be returned in the original condition in which they were received with all labels and tags attached and accompanied with the online order confirmation / tax invoice. 

CLICK & COLLECT RETURNS
Please follow the online returns policy outlined above if you would like to return your order. Click and collect orders can also be returned to the boutique in which you collected your order from. Please be aware, our shop assistants will not be able able to process the return on you the spot for you. Your order will be internally transferred back to the online store for processing and you will be notified via email with return confirmation once complete. 

IN STORE RETURN POLICY
If you would like to return or exchange an item purchased in store at ECO D. please visit the boutique in which you made the purchase within 7 days. Items can only be returned in the original condition in which they were received with all labels and tags attached and accompanied with the original proof of purchase receipt. You are entitled to an exchange or credit note for returns of ‘change of mind’. You are entitled to a refund, repair, exchange or credit note if the merchandise you have purchased is faulty. Goods are classified as faulty if they are received damaged or become faulty within a reasonable period and this is at the discretion of ECO D. to determine. Please note, items that are damaged as a result of wear and tear are not considered to be faulty. Subject to inspection of the returned item, we will provide you with the option for the item to be replaced, to select an alternative item or receive a credit note or refund. Credit notes are valid for 6 month only. 

IN STORE SALE ITEMS
Sale items purchased in store are considered final sale. They cannot be returned in store or exchanged. You are entitled to a refund, repair, exchange or credit note if the merchandise you have purchased is faulty. Goods are classified as faulty if they are received damaged or become faulty within a reasonable period and this is at the discretion of ECO D. to determine. Please note, items that are damaged as a result of wear and tear are not considered to be faulty. Subject to inspection of the returned item, we will provide you with the option for the item to be replaced, to select an alternative item or receive a credit note or refund.