Our returns policy differs for purchases made online and purchases made in our boutiques. Please refer to the RETURNS - ONLINE and RETURNS - BOUTIQUES sections below for full details. 

Returns - Online

We offer exchanges or refunds on full price and sale (excluding ‘final sale’) items purchased online at shop.ecod.com.au. If you would like to return or exchange an item purchased online, you must email us at shop@ecod.com.au within seven (7) days of receiving your order. You will need to provide your name, order number, item/s you wish to return and the reason/s for the return to obtain a Return Authorisation Number (RAN) and return instructions. Items must be returned within fourteen (14) days of purchase. Items must be in their original condition with all labels and tags attached. Any items that have been worn, damaged, altered or washed will not be accepted. Exceptions for faulty items.

Exchanges
If you have an incorrect size and would like to exchange it for another size, please specify the size you require. Subject to inspection of the returned item and availability of the requested size, the new item will be sent to you. If the size you require is not available, we will provide you with the option to select an alternative item or receive a refund. No additional handling and delivery charges will apply if you choose to exchange for another size or an alternative item. Please allow two weeks from the day you post your package for a replacement to be received.

Refunds
If you have requested a refund, subject to inspection of the returned item, your refund will be processed using the original payment details. The original handling and delivery charges will not be refunded. Please allow two weeks from the day you post your package for your account to be credited with the refund. 

Final Sale Items 
Final sale items purchased online cannot be returned or exchanged. This applies to all products marked ‘Final Sale’ online. Exceptions for faulty items. Please contact us if you need assistance with sizing, fabrication or styling prior to purchasing online.

Faulty Items 
You are entitled to a refund, repair or exchange if the merchandise you have purchased online is faulty. Items are deemed faulty if they are received damaged or become faulty within a reasonable period and this is at the discretion of ECO D. subject to inspection of the item. Please note, items that are damaged as a result of wear and tear are not considered faulty. If you have an item you believe is faulty, and you purchased it online, please email us at shop@ecod.com.au. You will need to provide your name, order number, item you wish to return and details of the fault to obtain a Return Authorisation Number (RAN). Our team will inspect the returned item and work with you to resolve as soon as possible.

Return Shipping
We do not offer prepaid shipping for online returns. Customers are responsible for arranging shipping and all postage costs to return items to us.

Return Drop Off to Boutiques
If it is convenient for you, you can drop your online return into one of our boutiques, however please ensure you have emailed us at shop@ecod.com.au and obtained a Return Authorisation Number (RAN) in advance. Please be aware that our boutique assistants are unable to process refunds on the spot for online orders. If you have requested a refund, your order will be internally transferred back to the online store for processing and you will be notified via email with a return confirmation once complete (usually by the end of the next business day). If you have requested an exchange, your order will be internally transferred back to the online store for processing and you will be notified via email with a shipping confirmation for the new item once the exchange is complete. Alternatively, our boutique assistants are able to assist you with an exchange on the spot if you find something suitable in store.

Returns - Boutiques

We offer exchanges or credit notes on full price items purchased in our boutiques. If you would like to return or exchange an item, you must visit the boutique in which you made the purchase within 7 days with your receipt as proof of purchase. Returns can only be processed at the boutique of purchase. Items must be in their original condition with all labels and tags attached. Any items that have been worn, damaged, altered or washed will not be accepted. Exceptions for faulty items. Credit notes are valid for 6 months. 

Sale Items
Sale items purchased in our boutiques are all considered final sale and cannot be returned or exchanged. Exceptions for faulty items.

Faulty Items
You are entitled to a refund, repair, exchange, or credit note if the merchandise you have purchased in our boutiques is faulty. Items are deemed faulty if they are received damaged or become faulty within a reasonable period and this is at the discretion of ECO D. subject to inspection of the item. Please note, items that are damaged as a result of wear and tear are not considered faulty. If you have an item you believe is faulty, and you purchased it in one of our boutiques, please visit the boutique in which you made the purchase with your receipt as proof of purchase. Our team will inspect the item and work with you to resolve as soon as possible.